Email us
For account issues, prize questions, bug reports, or anything else — this inbox is checked by the WinSpree team.
winspree.support@gmail.comResponse time
We aim to respond to every message within 2 business days. Prize-related emails are prioritized during active drawing weeks.
Frequently asked questions
How do I delete my account?
Open the app and go to Settings → Delete Account. This permanently removes your profile, username, friends list, and game scores. If you no longer have the app installed, see Delete Your Account for how to request deletion by email, and our Privacy Policy for what's retained and why.
How do I earn Sweepstakes Tickets?
Check in once a day — the run pays more the longer you keep it, with bonus days on day 4 and day 7 — set a new personal best or a #1 global score in an eligible game, or refer a friend. No purchase is ever required — see the full Official Rules.
I won a prize — what happens next?
You'll get a push notification and an email. You'll need to correctly answer a short skill-testing question in the app within 24 hours to confirm your prize, which is then sent as a digital payout to your account email. You choose how to take it from the options the payout provider offers in your country: PayPal, a prepaid Visa or a gift card everywhere, and a bank transfer where the provider supports the local currency.
An ad isn't loading, or I didn't get the reward for watching one
Some games offer an optional ad in exchange for an in-game reward — a hint, an extra life, a continue. Watching ads does not earn Sweepstakes Tickets. Rewarded ads depend on your network connection and ad availability; if a completed ad didn't hand over its in-game reward, email us with the approximate time it happened and we'll look into it.
I found a bug or someone is cheating
Email us a description (and a screenshot or username if it involves another player) at winspree.support@gmail.com. Reports of cheating or exploits are taken seriously under our Terms.
I have a question about my data or privacy rights
See our Privacy Policy, or email us directly to request access to, correction of, or deletion of your information.